NIKE Brand Analysis
Wednesday, May 8, 2013
Value Proposition
SCM
"Every stage of a NIKE, Inc. product has a different purpose, a unique impact, and evolving potential. We work to optimize each stage and how it integrates with the ecosystem that is our value chain.” NIKE.com
- Since 1995, NIKE has reduced 96% of petroleum derived solvents per pair of shoe.
- NIKE employs over 1,000,000 people world--wide, in over 50 different countries.
“They are backed by detailed Code Leadership Management spelling out requirements, needs and best practices.” NIKE.com
- NIKE Zero Discharge:
“In 2011, we worked with other footwear and apparel companies to create a roadmap toward an aggressive goal: zero discharge of hazardous chemicals* for all products, across all pathways in our supply chain by 2020.” NIKE.com
CRM
- NIKE ships items over $100 for free.
- Becoming a NIKE member as a returning customer, one can receivce exclusive deals and discounts.
- At the payment stage, live chats are available to talk with customer service reps, if one has a question about the purchase they are about to make.
- On Twitter, @nikesupport is available seven days a week to help answer NIKE product questions and NIKE+ technical needs questions.
Brand Awareness
Customer Behavior & Attitude
- NIKE shoppers are loyal to the brand and par take in repeat purchases, season-after-season.
- Cult following brings us to the NIKE Flight Club, a NYC based store solely dedicated to selling exclusive NIKE gear.
Outside Flight Club, NYC
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Market & Customer Segmentation
- NIKE offers Men's, Women's and Kid's for both their apparel and shoe markets.
- As a popular and recognized brand worldwide, NIKE has gained recognition as an international staple in not only athletic-wear, but everyday-wear.
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